2025 ZKast #51 with Luis Domingos, CTO of Mitel from Enterprise Connect

About this video

• Video Title: 2025 ZKast #51 with Luis Domingos, CTO of Mitel from Enterprise Connect
• Channel: Zeus Kerravala
• Speakers: Zeus Kerravala, Luis Domingos
• Duration: 12:47

Overview

This video features an interview with Luis Domingos, CTO of Mitel, at Enterprise Connect 2025. The discussion centers on Mitel's innovation strategy, focusing on advancements in AI, the development of their AI ecosystem, new products like Workflow Studio, research initiatives within Mitel Labs, and innovations in endpoint devices.

Key takeaways

• Mitel is driving innovation across several fronts, including user experience for UC and CX, hybrid solutions, and vertical applications, with a significant investment in AI.
• The company has a comprehensive AI ecosystem that includes proprietary products like Mitel CX and Interaction Recording, third-party integrations, and professional services to help customers implement AI solutions.
• Workflow Studio is a low-code/no-code platform designed to help users create complex workflows with embedded AI capabilities, including connectors for various systems and AI models.
• Mitel Labs is actively researching new technologies in healthcare (patient and elderly care), IoT integration, human-machine interactions, and AR/VR, alongside deep research into AI, including small language models and multimodal AI.
• Innovation in endpoint devices includes AI-driven headsets for desk usage and specialized multi-channel devices like "Expert" for command and control functions, with applications in industries like retail and the US military.