This video teaches three communication techniques used in courtrooms that can improve everyday conversations. The speaker, an attorney, shares these tips to help viewers become better communicators.
Replace "but" with "and": Using "but" creates a disconnect and negates the preceding statement. Replacing it with "and" maintains a smoother, more collaborative tone. This prevents the listener from feeling dismissed.
Shift from Specifics to Generalities: When conversations become heated, move from arguing about minute details to focusing on broader agreements. Finding common ground de-escalates tension. The speaker suggests agreeing with the overall sentiment, even if disagreeing with specifics.
Annunciate and Slow Down: Clear pronunciation and slower speech make communication more assertive and easier to understand. This creates space for better listening and reduces the likelihood of misunderstandings that can escalate conflicts. This technique promotes a calmer, more considered dialogue.
