This video is the first session of a series discussing the impact of AI on Managed Service Providers (MSPs). It features a panel of industry leaders from companies like Lyra Technology Group, Shield Technology, Ntiva, and New Charter Technologies. The discussion focuses on the current state of AI adoption within MSPs, client expectations versus MSP-led initiatives, the hype versus reality of AI, and how MSPs are integrating AI into their operations and service offerings. The speakers share their experiences, strategies, and insights on build versus buy decisions, organizational changes, and the future role of AI in the MSP landscape.
Clients are primarily concerned about understanding how to implement AI in their businesses and what specific applications can provide value. They are aware of the AI phenomenon, often through media like the Wall Street Journal, but lack practical knowledge.
MSPs are addressing this by:
Yes, the transcript provides actionable intel on how MSPs are using AI internally and what was required.
Here are some key points with links to highlights:
Ntiva's "Natalie AI":
Lyra Technology Group's Approach:
Shield Technology's Strategy:
New Charter Technologies' Approach:
In summary, internal AI adoption requires a willingness to experiment, invest time in self-education, involve the existing team, and potentially acquire or build specialized capabilities. The focus is shifting from simply fixing computers to becoming trusted advisors and innovators, automating routine tasks to elevate technical talent and create new service opportunities.