About this video

• Video Title: De Escalation Verbal Judo (V4.1)
• Channel: Safety One Source
• Speakers: Not specified in the transcript
• Duration: 00:09:24

Overview

This video explains the concept of "Verbal Judo" as a de-escalation technique for security officers. It emphasizes the importance of effective communication, people skills, and verbal mediation over physical force to manage conflicts and ensure safety. The video outlines a step-by-step approach to de-escalation, including listening, empathizing, asking, paraphrasing, and summarizing.

Key takeaways

• Effective Communication is Crucial: Well-trained security officers use communication to maintain order, respond to threats, and de-escalate conflict. Maintaining an approachable demeanor and people skills are essential.
• Verbal Judo Explained: This technique, developed by Dr. George Thompson, uses communication tactics to prevent, de-escalate, and resolve conflicts. It involves moving with and redirecting individuals verbally, similar to how Judo works physically, to maintain control.
• Five Principles of Verbal Judo: The core tactics include: 1. Listen (don't react), 2. Empathize (don't judge), 3. Ask (don't give orders), 4. Paraphrase (don't put words in their mouth), and 5. Summarize.
• De-escalation Steps: The process involves being aware of signs of tension, establishing authority, remaining calm, giving individuals an opportunity to talk, and working towards a resolution.
• Respect and Diversity: Security officers must show respect and understanding to all individuals regardless of their background, avoiding personal prejudice in their duties.