Dining Experience POV | Greeting Tables as a Restaurant Server

About this video

• Video Title: Dining Experience POV | Greeting Tables as a Restaurant Server
• Channel: Real Server Training
• Speakers: Patrick
• Duration: 00:09:55

Overview

This video provides a point-of-view demonstration and explanation of how a restaurant server should greet tables. It emphasizes the importance of the initial greeting in setting the tone for the dining experience, building rapport, and establishing open communication. The speaker, Patrick, breaks down the steps involved in approaching a table, introducing himself, and initiating a conversation, highlighting the need for flexibility and adaptation based on customer interaction.

Key takeaways

• Setting the Tone: The initial greeting is crucial for setting the tone and making a positive first impression.
• Rapport Building: It's important to build rapport and ensure guests are comfortable before proceeding with orders or answering questions.
• Mindful Approach: Servers should be present and mindful, ensuring any personal distractions are handled before approaching a table.
• Observational Readiness: Before greeting, servers should observe the table to gauge if guests are settled and ready for interaction.
• Respecting Space: Maintain a comfortable distance initially, allowing guests to acknowledge your presence before speaking.
• Genuine Interaction: Ask genuine questions like "How are you?" and "Are you having a good evening?" and actively listen to the responses.
• Introducing Yourself: Introduce yourself and your role, and deliver a concise "elevator speech" about the restaurant to equip guests with necessary information.
• Flexibility is Key: While a template is useful, servers must remain flexible and adapt their approach based on the table's demeanor and needs.
• Prioritizing Guest Needs: Respect guests' direct requests, like ordering a drink, and understand that fulfilling these needs builds trust.