ГЛАВНАЯ МРАЗЬ РУНЕТА - РОСТЕЛЕКОМ

About this video

• Video Title: ГЛАВНАЯ МРАЗЬ РУНЕТА - РОСТЕЛЕКОМ
• Channel: VeselOFF
• Speakers: Виталий Веселов
• Duration: 17:06

Overview

This video discusses the author's extremely negative experience with the internet provider Rostelecom, sharing personal anecdotes and highlighting a specific incident where a customer's internet speed was drastically reduced due to high data usage. The author criticizes Rostelecom's practices, including alleged monopolistic behavior, misleading "unlimited" plans, and poor customer service.

Key takeaways

• Long-term negative experience: The author expresses strong dislike and distrust towards Rostelecom, having used their services for over 10 years due to a lack of alternatives in their area.
• Speed reduction incident: A notable case is presented where a Rostelecom customer had their internet speed reduced by 25 times for downloading over 4TB of data, despite Rostelecom advertising unlimited internet.
• Historical context of speed limits: Similar incidents of speed reduction for high data usage occurred with Rostelecom in 2017, where a 1TB monthly limit was enforced.
• Ambiguous contract terms: While Rostelecom claims unlimited plans have no limits, their contracts may contain clauses allowing speed reduction for "significant network load" or "anomalous traffic," leading to user disputes.
• Customer service issues: The author describes significant difficulties in resolving problems with Rostelecom, involving long waits for customer support, unhelpful automated systems, and a perceived reluctance to address issues.
• Monopolistic practices: Rostelecom is accused of being a regional monopolist, pushing out smaller providers and creating a false impression of competition through subsidiary companies.
• Comparison with local providers: The author contrasts their negative experience with Rostelecom to a positive experience with a smaller, local provider, which offered better service and faster issue resolution.