About this video

• Video Title: HOP - The 5 Principles in Action
• Channel: Energy Safety Canada
• Speakers: Sanjay, Jack, Helena, Nathalie
• Duration: 00:09:36

Overview

This video demonstrates the five principles of Human and Organizational Performance (HOP) by contrasting two scenarios of a gravel laying job. The first scenario results in an incident due to a lack of proactive safety measures and a blame-oriented culture. The second scenario illustrates how applying HOP principles, such as pre-job walkthroughs, open communication, and collaborative problem-solving, leads to a safer and more effective outcome.

Key takeaways

• Scenario Comparison: The video contrasts a job where an incident occurred due to rushing and lack of hazard identification with a subsequent job where HOP principles were applied, resulting in a safe completion.
• The 5 Principles of HOP:
  • Error is Normal: Human errors are expected and should be treated as learning opportunities.
  • Blame Fixes Nothing: Focusing on blame is unproductive; instead, learn from mistakes.
  • Context Drives Behavior: System design and work environment significantly influence actions and outcomes.
  • Learning and Improving is Vital: Continuous learning from errors and challenges is crucial for robust safety.
  • Leadership Response Matters: Leaders' reactions to failures shape the organizational culture and encourage learning.
• Proactive Safety Measures: Implementing pre-job walkthroughs, identifying hazards (soft ground, overhead wires, piping), and discussing mitigation strategies (barriers, caution tape) are vital.
• Collaborative Problem-Solving: Empowering workers to identify and solve problems, like dislodging stuck gravel, by sharing ideas and working together leads to better outcomes.
• Operational Learning: Learning that occurs on the job as challenges arise is more effective than retrospective learning like incident investigations.
• Post-Job Debrief: Conducting debriefs to discuss encountered hazards and collaboratively identify improvements for future jobs reinforces HOP principles.