About this video

• Video Title: HOP - The 5 Principles in Action
• Channel: Energy Safety Canada
• Speakers: Sanjay, Jack, Helena, Nathalie
• Duration: 00:09:36

Overview

This video illustrates the application of the five principles of Human and Organizational Performance (HOP) in a workplace scenario. It contrasts an incident that occurred due to traditional performance management with a revised approach that incorporates HOP principles, demonstrating how proactive hazard identification, open communication, and collaborative problem-solving lead to improved safety and learning.

Key takeaways

• Initial Incident: A crew working on a gravel lot next to an industrial chemical facility experienced an incident when the truck box contacted a communication line, causing a pole to fall. This occurred despite a pre-job meeting, due to rushed work, lack of specific hazard communication, and a "lessons learned" meeting that focused on blame rather than understanding the circumstances.
• The Five HOP Principles:
  1. Error is normal: Human errors are expected and should be viewed as learning opportunities, not violations.
  2. Blame fixes nothing: Focusing on blame is unproductive; instead, energy should be directed towards learning from mistakes.
  3. Context drives behavior: System design should support workers by understanding their work context to identify and improve weaknesses.
  4. Learning and improving is vital: Continuous learning and improvement are crucial for establishing robust safeguards and ensuring systems fail safely.
  5. Leadership response matters: Leaders shape a learning culture through their response to failures, creating an environment where employees can learn without fear of retribution.
• Reimagined Job with HOP: A pre-job walkthrough on-site identified specific hazards (soft ground, overhead wires, piping). Workers were encouraged to voice concerns, leading to the implementation of safety measures like A-frame barriers and caution tape.
• Handling an Unexpected Hazard: When gravel got stuck, the team, following HOP principles, assessed the situation safely. Instead of blaming, they collaborated on a solution (shoveling), with leadership providing necessary resources (ladder) and learning from the event to implement future improvements (ladder on vehicle, liners in truck beds).
• Operational Learning: The video emphasizes that learning on the job (operational learning) is more effective than retrospective learning (incident investigations) because it allows for immediate adaptation and mitigation of risks.

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