How to Build Rapport with Your Customers

About this video

• Video Title: How to Build Rapport with Your Customers
• Channel: Myra Golden
• Speakers: Myra Golden
• Duration: 00:07:17

Overview

This video focuses on practical strategies for building rapport with customers, particularly in face-to-face interactions. It emphasizes the importance of making a strong first impression within the first six seconds and provides actionable tips such as being fully present, smiling, making eye contact, and practicing the "10-10" rule for greeting customers. The speaker also touches on her services for customized customer service training.

Key takeaways

• First Impressions Matter: You have approximately six seconds to make a positive first impression on a customer.
• Be Present and Engaged: Fully focus on the customer, whether in person or on the phone, to foster connection.
• Smile and Make Eye Contact: These actions convey genuine interest, making customers feel welcomed and more confident in interacting with you.
• Practice the 10-10 Rule: Greet customers within 10 seconds of them entering your space or within 10 feet of you, whichever comes first, to create a friendly atmosphere.