How to get plates off the table and move customers along | Restaurant waiter training

About this video

• Video Title: How to get plates off the table and move customers along | Restaurant waiter training
• Channel: Real Server Training
• Speakers: [Speaker's name not explicitly mentioned in the transcript]
• Duration: 00:04:10

Overview

This video provides training for restaurant servers on the proper etiquette for clearing plates and encouraging guests to progress through their dining experience without making them feel rushed. It emphasizes understanding customer cues, respecting the dining pace, and the importance of table management for efficient service.

Key takeaways

• Customer Perspective: A customer who has finished their meal wants their plate cleared, even if their companion is still eating.
• Handling Two-Tops: For a table of two, it's generally best to wait until both individuals have finished eating before clearing any plates to avoid making one person feel rushed, especially on a date.
• Observational Skill: Servers should constantly scan tables to gauge if customers are done with their plates.
• Gentle Guidance: If a customer hesitates when asked if they are finished, the server should pause rather than immediately clearing, allowing the customer to confirm they are done.
• Service Technique: Plates should be cleared using an "open arm carry" technique, similar to how they were served, without making a big production of taking one person's plate while the other is still eating.
• Pacing the Meal: Servers should guide the dining experience, preventing guests from lingering excessively over their food.