How to serve food and interact with guests | Restaurant server training

About this video

• Video Title: How to serve food and interact with guests | Restaurant server training
• Channel: Real Server Training
• Speakers: (None specified in the transcript)
• Duration: 00:07:08

Overview

This video provides a step-by-step guide for restaurant servers on how to efficiently and politely serve food to guests, focusing on proper plate carrying techniques, announcing food delivery, and managing guest requests after the food has been served.

Key takeaways

• Plate Carrying Technique: Servers should carry multiple plates using a specific grip, typically holding the third plate first in their left hand, followed by the second, and then the first, to facilitate an "open arm carry" when serving guests. This method helps avoid getting elbows in guests' faces.
• Serving Order: Plates should be served in the correct order, ensuring the first person who ordered receives their food first. The video demonstrates serving plates one by one, starting with the first guest's plate.
• Handling Multiple Plates: When serving a party, it's ideal to have a second server assist to drop all food simultaneously. If serving alone, servers should prioritize getting all plates before returning to the table to avoid guests waiting.
• Post-Service Check: After dropping the last plate, servers should step back and allow guests a moment to scan their food. This allows guests to identify any missing items or issues before the server re-engages.
• Guest Requests: Anything a guest needs to continue enjoying their meal (e.g., ketchup, a fork) is considered a guest request. Servers should prioritize fulfilling these requests immediately.
• Concluding Service: Once guests have their food and appear satisfied, the server can politely depart by saying "enjoy" or "you all enjoy."