About this video

• Video Title: Hybrid UC: Mitel’s Strategy for Evolution, Not Revolution in the AI Era
• Channel: UC Today News
• Speakers: Christopher Kerry, Mark Duff
• Duration: 12:27

Overview

This video discusses Mitel's strategy for hybrid unified communications (UC) in the age of AI. It explores how businesses can evolve their existing systems, integrate AI capabilities, and maintain security and compliance, particularly in high-risk sectors. The conversation emphasizes an evolutionary approach to technology adoption, focusing on business needs rather than a "one-size-fits-all" solution.

Key takeaways

• Evolution, Not Revolution: Mitel advocates for evolving existing business systems rather than a complete overhaul, protecting original investments while adapting to new needs.
• Hybrid Approach Benefits: Hybrid UC solutions allow businesses to integrate new technologies, like AI, on top of existing infrastructure, offering the best of both worlds.
• Customized Industry Solutions: Mitel focuses on understanding specific business needs within verticals like healthcare, finance, and government to provide tailored hybrid solutions, rather than generic offerings.
• Security and Compliance: The hybrid model allows for granular application of security measures and compliance standards, addressing specific risks without overhauling entire systems.
• Phased Modernization: Mitel supports a phased approach to cloud migration and modernization, enabling businesses to innovate at their own pace and maintain performance and reliability.
• Strategic Partnerships: Collaborations with companies like Zoom enhance hybrid offerings, providing seamless experiences by integrating with existing infrastructure and leveraging AI capabilities.
• AI Integration: AI is being integrated into customer experience (virtual agents, workflow studios) and collaboration tools, with a focus on specific applications that address business needs.
• Future Trends: AI is a key technology shaping the future of workplace communications, and Mitel's hybrid strategy aims to ensure customers can adopt these advancements in a controlled and safe manner.