I Built a Voice AI Call Center in 30 Minutes

About this video

• Video Title: I Built a Voice AI Call Center in 30 Minutes
• Channel: Denis Rhomays
• Speakers: Denis Rhomays (implied narrator/presenter)
• Duration: 00:33:55

Overview

This video demonstrates how to build a functional AI-driven call center in under 30 minutes using Nezo AI. The presenter walks through setting up AI voice agents, uploading knowledge bases, integrating with a CRM (Go High Level), and automating post-call workflows for both customer service and sales scenarios.

Key takeaways

• AI Call Center Setup: The video showcases a rapid setup process for an AI call center, capable of handling inbound calls.
• Agent Capabilities: Two primary AI agents are demonstrated: an inbound receptionist to categorize calls (customer service vs. sales) and a sales agent to qualify prospects and schedule demos.
• Knowledge Base Integration: The system allows for uploading knowledge bases (documents, CSVs) to empower AI agents with specific business information, such as pricing and service details.
• CRM Integration: Seamless integration with Go High Level CRM is shown, enabling post-call automation like creating tickets, sending emails, and updating contact records.
• Workflow Automation: The video details setting up automated workflows for different call outcomes, including creating tickets for customer service issues and scheduling appointments or sending follow-up emails for sales leads.
• Testing and Refinement: The presenter tests the AI agents with real call scenarios, demonstrating their ability to identify issues, provide information, and transfer calls as programmed, while also noting areas for fine-tuning.