About this Video

• Video Title: Inclusión financiera de las personas con discapacidad: retos y recomendaciones
• Channel: CNBVmx
• Speakers: Lucía Buenrostro Sánchez, Ivis Hernández, Joaquín de Alba, Germán Bautista, Claudia Olivia Morales, Marita Mayer, Socorro Vargas, Jesús de la Fuente, Oscar Rosado, María Elvira Concheiro, Gabriel Limón, Alfredo Navarrete, Isabel
• Duration: 01:12:28

Introduction

This video presents a study on financial inclusion for people with disabilities in Mexico. The study, a collaboration with the German Society for International Cooperation (GIZ), highlights the challenges faced by this population and offers recommendations for a more inclusive financial system. The video features testimonials from people with disabilities, representatives from financial institutions and government, and experts discussing policy implications.

Key Takeaways

• Significant financial exclusion of people with disabilities: The study reveals a substantial gap in financial inclusion for people with disabilities in Mexico, impacting their economic autonomy and participation in society.
• Barriers to access and usage: People with disabilities face numerous barriers, including inaccessibility of physical locations (bank branches, ATMs), digital platforms (websites and apps), and communication difficulties with bank personnel. Specific challenges were noted for those with visual, auditory, and motor impairments.
• Importance of a person-centered approach: The study emphasizes the necessity of involving people with disabilities in the design and implementation of inclusive financial solutions, using a "nothing about us, without us" approach.
• Recommendations for improvement: The video presents recommendations focusing on improved accessibility (physical and digital), enhanced communication strategies (sign language, Braille, audio descriptions), and staff training promoting empathy and understanding.
• Need for financial literacy programs: The lack of accessible financial education programs targeted at people with disabilities is highlighted as a critical area needing attention.

In their testimonials, individuals shared several barriers regarding ATMs and bank branches:

• ATMs: For people with limited hand mobility (atrophy), it was difficult to insert and remove cards and retrieve cash. The design of ATMs for wheelchair users often left them too far from the machine, requiring extra effort to reach the card reader or cash dispenser. A lack of audio feedback or alternative methods to access information on the screen (for visually impaired users) was also mentioned. One person mentioned that braille on the ATM keypad was not helpful because the screen lacked a voice reader.

• Bank Branches: A person of short stature described having to move back several meters from the teller window to be seen and needing an employee to enter their PIN, despite it being private information. Individuals with hearing impairments emphasized the need for interpreters, sign language courses for bank staff, or video calls with interpreters to facilitate transactions. Additionally, a person with cognitive impairments described challenges with digital processes offered at the bank, citing the lack of time and assistance from the staff. They reported being treated rudely and experiencing a change in treatment compared to the time before their disability. Another person mentioned that wheelchairs couldn't access certain ATMs, forcing them to use a teller window which was less convenient.