About this video

• Video Title: ITIL 4 Foundation Full Cram Course full
• Channel: Technical Institute of America
• Speakers: Andrew Ramiel
• Duration: 02:23:24

Overview

This video provides a cram course for the ITIL 4 Foundation exam, aiming to cover all essential topics in a concise manner. The presenter, Andrew Ramiel, guides viewers through the exam format, key concepts of ITIL, the four dimensions of service management, the service value system, and continuous improvement. The course emphasizes understanding definitions (Bloom's Taxonomy Level 1) and concepts (Level 2) as crucial for exam success.

Key takeaways

• Exam Objectives and Bloom's Taxonomy: Download and thoroughly review the ITIL 4 Foundation exam syllabus. Memorize definitions labeled as Level 1 (BL1) and understand concepts labeled as Level 2 (BL2).
• Exam Format: The ITIL 4 Foundation exam is online, consists of 40 questions, requires a 65% passing score (26 correct answers), and has a 1-hour time limit.
• ITIL's Shift in Perspective: ITIL encourages viewing IT services from a customer-centric perspective rather than solely a technology-focused one, emphasizing value co-creation.
• Core ITIL 4 Components: The video highlights the Service Value System (SVS) and the Four Dimensions of Service Management as fundamental to understanding ITIL 4.
• Key Concepts and Practices: Essential terms like "value," "stakeholder," "service," and "product" are defined. The course also covers critical practices such as Continual Improvement, Information Security, Incident Management, Problem Management, and Service Desk Management, with a focus on those most likely to appear on the exam.

🚀 Ace your ITIL 4 Foundation exam with this comprehensive cram course! 🚀 Learn exam objectives, key concepts, the Service Value System, Four Dimensions, and critical practices like Incident & Problem Management. Understand the tech from a customer-centric view & focus on value. #ITIL4 #ITIL #ExamPrep #ITSM #Certification

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