This video demonstrates how SAP's AI toolkit enhances sales efficiency. It showcases features that provide sales representatives with instant access to customer data, enabling faster responses to inquiries and streamlined workflows. The main purpose is to highlight the time-saving and productivity-boosting capabilities of the AI tools within the SAP Customer Experience (CX) platform.
Here's the complete transcript provided:
[{"start_ms":"4600","end_ms":"5932","text":"Back to back meetings,","start_time_text":"0:04"},{"start_ms":"5933","end_ms":"10066","text":"countless tasks, and the pressure\nto have answers at your fingertips.","start_time_text":"0:05"},{"start_ms":"10133","end_ms":"14300","text":"Sound like a normal day in your sales\norganization?","start_time_text":"0:10"},{"start_ms":"14366","end_ms":"18100","text":"Give your sales team the tools to be\nmore efficient and become your customers.","start_time_text":"0:14"},{"start_ms":"18100","end_ms":"19866","text":"Trusted advisor.","start_time_text":"0:18"},{"start_ms":"19866","end_ms":"23533","text":"Always having the right answers\nand never missing a deliverable.","start_time_text":"0:19"},{"start_ms":"23600","end_ms":"25033","text":"With generative A.I.","start_time_text":"0:23"},{"start_ms":"25033","end_ms":"28666","text":"from SAP","start_time_text":"0:25"},{"start_ms":"28733","end_ms":"31400","text":"know every customer\nlike they're your only customer","start_time_text":"0:28"},{"start_ms":"31400","end_ms":"34966","text":"with an intelligent customer\nprofile at your fingertips at each stage","start_time_text":"0:31"},{"start_ms":"34966","end_ms":"39200","text":"of the selling journey.","start_time_text":"0:34"},{"start_ms":"39300","end_ms":"42800","text":"As an account executive,\nyou live in your email","start_time_text":"0:39"},{"start_ms":"42866","end_ms":"46100","text":"but have to go everywhere else\nto get information and answers.","start_time_text":"0:42"},{"start_ms":"46166","end_ms":"47566","text":"Not anymore.","start_time_text":"0:46"},{"start_ms":"47566","end_ms":"51933","text":"Working in Outlook,\nyou get all the help you need","start_time_text":"0:47"},{"start_ms":"52000","end_ms":"53666","text":"when a customer emails you.","start_time_text":"0:52"},{"start_ms":"53666","end_ms":"56366","text":"You don't have to waste time\ntrying to remember who they are","start_time_text":"0:53"},{"start_ms":"56366","end_ms":"58666","text":"and how much business\nthey've done with you.","start_time_text":"0:56"},{"start_ms":"58666","end_ms":"61566","text":"Pulling data from SAP Customer\ndata Platform.","start_time_text":"0:58"},{"start_ms":"61566","end_ms":"65700","text":"You quickly see a few things\nin your intelligent customer profile,","start_time_text":"1:01"},{"start_ms":"65766","end_ms":"67600","text":"like order details.","start_time_text":"1:05"},{"start_ms":"67600","end_ms":"70500","text":"Get instant access to your customers,\norder history,","start_time_text":"1:07"},{"start_ms":"70500","end_ms":"75033","text":"making it easy to understand\ntheir purchasing patterns and preferences,","start_time_text":"1:10"},{"start_ms":"75133","end_ms":"77000","text":"and a summary gain.","start_time_text":"1:15"},{"start_ms":"77000","end_ms":"80933","text":"A quick overview of your customers\nengagement, history, recent interactions,","start_time_text":"1:17"},{"start_ms":"80933","end_ms":"84433","text":"and key touchpoints to understand\nwho they are and where they are","start_time_text":"1:20"},{"start_ms":"84433","end_ms":"86000","text":"in their journey.","start_time_text":"1:24"},{"start_ms":"86000","end_ms":"88166","text":"Whether you're a new seller\ngetting ramped up","start_time_text":"1:26"},{"start_ms":"88166","end_ms":"92133","text":"or a veteran seller who needs a quick\nrefresh, intelligent customer","start_time_text":"1:28"},{"start_ms":"92133","end_ms":"98766","text":"profile helps you know every customer\nlike they're your only customer.","start_time_text":"1:32"},{"start_ms":"98866","end_ms":"99933","text":"Connect sales,","start_time_text":"1:38"},{"start_ms":"99933","end_ms":"103433","text":"customer and productivity data\nto generate crucial insights","start_time_text":"1:39"},{"start_ms":"103433","end_ms":"108100","text":"you can use to answer\neven the toughest customer questions.","start_time_text":"1:43"},{"start_ms":"108200","end_ms":"110266","text":"Not only do you have to know the customer,","start_time_text":"1:48"},{"start_ms":"110266","end_ms":"113632","text":"you need to quickly address questions\nand concerns they have.","start_time_text":"1:50"},{"start_ms":"113733","end_ms":"118033","text":"But the answer isn't\nalways easy to find with SAP.","start_time_text":"1:53"},{"start_ms":"118100","end_ms":"120600","text":"You don't have to leave your email\nto find it.","start_time_text":"1:58"},{"start_ms":"120600","end_ms":"123900","text":"Every email is summarized\nand important actions are called out","start_time_text":"2:00"},{"start_ms":"123900","end_ms":"126033","text":"with intelligent Q&A.","start_time_text":"2:03"},{"start_ms":"126033","end_ms":"130466","text":"Let's say you're not sure of the answer\nto what queue for deals are happening.","start_time_text":"2:06"},{"start_ms":"130533","end_ms":"132300","text":"An answer is prepared for you","start_time_text":"2:10"},{"start_ms":"132300","end_ms":"134433","text":"pulling together\ndata from across the company","start_time_text":"2:12"},{"start_ms":"134433","end_ms":"137800","text":"and written in a natural response\nyou can use immediately","start_time_text":"2:14"},{"start_ms":"137866","end_ms":"139966","text":"and with the sources\nfor the answer available.","start_time_text":"2:17"},{"start_ms":"139966","end_ms":"142833","text":"You can double check\nto make sure you can trust the information","start_time_text":"2:19"},{"start_ms":"142833","end_ms":"145665","text":"providing your customers\nwith the most reliable answers.","start_time_text":"2:22"},{"start_ms":"145666","end_ms":"148333","text":"Fast.","start_time_text":"2:25"},{"start_ms":"148333","end_ms":"150700","text":"General sales\nquestions can be tricky enough,","start_time_text":"2:28"},{"start_ms":"150700","end_ms":"153700","text":"but how long would it take you\nto track down a sales order?","start_time_text":"2:30"},{"start_ms":"153866","end_ms":"155433","text":"Now it takes seconds.","start_time_text":"2:33"},{"start_ms":"155433","end_ms":"160366","text":"Bringing order information from your ERP\ndirectly to you when you need it.","start_time_text":"2:35"},{"start_ms":"160433","end_ms":"163433","text":"From your most knowledgeable seller\nto your newest hire,","start_time_text":"2:40"},{"start_ms":"163600","end_ms":"167666","text":"Every rep can instantly retrieve\nthe right information with a few clicks,","start_time_text":"2:43"},{"start_ms":"167733","end_ms":"173633","text":"saving valuable time\nand streamlining your workflow.","start_time_text":"2:47"},{"start_ms":"173700","end_ms":"174833","text":"Increase efficiency","start_time_text":"2:53"},{"start_ms":"174833","end_ms":"179165","text":"with AI tools built for sellers.","start_time_text":"2:54"},{"start_ms":"179266","end_ms":"181366","text":"Follow up\nemails from meetings are a great way","start_time_text":"2:59"},{"start_ms":"181366","end_ms":"185833","text":"to build a rapport with customers,\nbut writing them is time consuming.","start_time_text":"3:01"},{"start_ms":"185900","end_ms":"189032","text":"Let's say you're making updates and notes\nafter a meeting and want to send","start_time_text":"3:05"},{"start_ms":"189033","end_ms":"193766","text":"a follow up to the customer using\none of your growing list of AI tools.","start_time_text":"3:09"},{"start_ms":"193766","end_ms":"196866","text":"You can get it done with a few clicks\neasily.","start_time_text":"3:13"},{"start_ms":"196866","end_ms":"201333","text":"Find the meeting from recorded team\ncalls, Add your ideal call to action,","start_time_text":"3:16"},{"start_ms":"201333","end_ms":"207400","text":"tone and length, and generate a follow\nup to copy and send to your customer","start_time_text":"3:21"},{"start_ms":"207500","end_ms":"209666","text":"effortlessly creating a personalized\nfollow up","start_time_text":"3:27"},{"start_ms":"209666","end_ms":"212666","text":"email in a fraction of the time\nit would normally take.","start_time_text":"3:29"},{"start_ms":"212866","end_ms":"216000","text":"Helping you foster the relationship\nwhile freeing you up","start_time_text":"3:32"},{"start_ms":"216000","end_ms":"220566","text":"to prepare for the next call or meeting.","start_time_text":"3:36"},{"start_ms":"220666","end_ms":"221833","text":"Connect data to sales","start_time_text":"3:40"},{"start_ms":"221833","end_ms":"226232","text":"processes, leverage\nAI automation to accelerate opportunities","start_time_text":"3:41"},{"start_ms":"226333","end_ms":"229799","text":"and become a trusted advisor.","start_time_text":"3:46"},{"start_ms":"229866","end_ms":"233566","text":"Make every day for your sellers\nan impactful day with business.","start_time_text":"3:49"},{"start_ms":"233700","end_ms":"235333","text":"AI for Intelligent CX.","start_time_text":"3:53"}]
Back to back meetings, countless tasks, and the pressure to have answers at your fingertips. Sound like a normal day in your sales organization? Give your sales team the tools to be more efficient and become your customers' trusted advisor. Always having the right answers and never missing a deliverable. With generative A.I. from SAP, know every customer like they're your only customer with an intelligent customer profile at your fingertips at each stage of the selling journey. As an account executive, you live in your email but have to go everywhere else to get information and answers. Not anymore. Working in Outlook, you get all the help you need when a customer emails you. You don't have to waste time trying to remember who they are and how much business they've done with you. Pulling data from SAP Customer data Platform. You quickly see a few things in your intelligent customer profile, like order details. Get instant access to your customers' order history, making it easy to understand their purchasing patterns and preferences, and a summary gain. A quick overview of your customers' engagement, history, recent interactions, and key touchpoints to understand who they are and where they are in their journey. Whether you're a new seller getting ramped up or a veteran seller who needs a quick refresh, intelligent customer profile helps you know every customer like they're your only customer. Connect sales, customer and productivity data to generate crucial insights you can use to answer even the toughest customer questions. Not only do you have to know the customer, you need to quickly address questions and concerns they have. But the answer isn't always easy to find with SAP. You don't have to leave your email to find it. Every email is summarized and important actions are called out with intelligent Q&A. Let's say you're not sure of the answer to what queue for deals are happening. An answer is prepared for you pulling together data from across the company and written in a natural response you can use immediately and with the sources for the answer available. You can double check to make sure you can trust the information providing your customers with the most reliable answers. Fast. General sales questions can be tricky enough, but how long would it take you to track down a sales order? Now it takes seconds. Bringing order information from your ERP directly to you when you need it. From your most knowledgeable seller to your newest hire, every rep can instantly retrieve the right information with a few clicks, saving valuable time and streamlining your workflow. Increase efficiency with AI tools built for sellers. Follow up emails from meetings are a great way to build a rapport with customers, but writing them is time consuming. Let's say you're making updates and notes after a meeting and want to send a follow up to the customer using one of your growing list of AI tools. You can get it done with a few clicks easily. Find the meeting from recorded team calls, Add your ideal call to action, tone and length, and generate a follow up to copy and send to your customer effortlessly creating a personalized follow up email in a fraction of the time it would normally take. Helping you foster the relationship while freeing you up to prepare for the next call or meeting. Connect data to sales processes, leverage AI automation to accelerate opportunities and become a trusted advisor. Make every day for your sellers an impactful day with business AI for Intelligent CX.
