The transcript states the woman photoshopped her boarding pass between the timestamps 0:51 and 0:53. The exact phrasing is: "to make matters worse she photoshopped a fake seat assignment to fool the officers when they arrived".
This video depicts an incident where a woman on a Spirit Airlines flight refused to vacate a seat she had falsely claimed as her own, using a photoshopped boarding pass. The situation escalated, involving flight attendants, police officers, and ultimately, resulted in the woman's arrest and ban from the airline.