Strategy to Building Trust with Restaurant Guests - Restaurant - Service Training

About this video

• Video Title: Strategy to Building Trust with Restaurant Guests - Restaurant - Service Training
• Channel: Real Server Training
• Speakers: None listed
• Duration: 00:05:04

Overview

This video explains the importance of building trust with restaurant guests through authentic interactions, reliability, and comprehensive menu knowledge. It emphasizes that being a knowledgeable and consultative server can bridge the gap between guests and the kitchen, leading to a better dining experience.

Key takeaways

• Authenticity is Key: Present yourself genuinely rather than adopting a persona. Guests can detect insincerity, which erodes trust.
• Reliability and Timeliness: Do what you say you will do, when you say you will do it. This builds confidence and makes guests feel they are in good hands.
• Operational Awareness: Understand your restaurant's current situation (e.g., high volume, bar backup) to set realistic expectations and communicate potential delays proactively.
• Menu Expertise: Know the ingredients and be able to describe dishes. This establishes credibility and helps guests make informed choices. Ordering and tasting menu items yourself provides a deeper understanding.
• Consultative Approach: Act as a "middle man" who understands both the supply (menu offerings) and the demand (guest needs). Help guests navigate the menu to find what works best for them, especially if they are new to the establishment.