About this video

• Video Title: Why You're Not Making Money as a Server & How to Fix It
• Channel: Waiter, There's more!;
• Speakers: [None explicitly named]
• Duration: 00:08:50

Overview

This video explains why servers might not be earning as much as they should in tips. It categorizes guests into "low tipping" and "high tipping" groups, detailing the characteristics and expectations of each. The video aims to help servers understand these guest types and provide advice on how to improve their service and knowledge to work in higher-paying environments.

Key takeaways

• Two Guest Types: Guests are divided into "low tipping" (visiting low-expectation restaurants, prioritizing speed and value, with casual behavior and minimal interaction) and "high tipping" (seeking an experience, with high expectations for food, service, and attention to detail).
• Low Tipping Guest Behavior: These guests often self-seat, have casual attire, short conversations, and expect basic, uninspired food and drinks. They tip poorly because they perceive no exceptional service to warrant it.
• High Tipping Guest Expectations: This group values ambiance, personalized service, detailed knowledge of the menu and wine pairings, and an overall elevated dining experience. They expect punctuality, attention to detail (like folded napkins), and personalized recognition.
• The Solution: To earn more tips, servers should aim to work in high-end restaurants that cater to high-tipping guests. This requires improving service skills, gaining extensive knowledge about food, wine, and etiquette, and building rapport with guests.
• Investing in Skills: Fine dining environments offer better pay and guest appreciation, but demand more effort. Investing in oneself through skill development and knowledge acquisition is crucial for career advancement in this sector.

Key Takeaways for Sticky Notes:

• Low-Tip Guests: Casual, fast-paced, low expectations. Minimal interaction. No exceptional service perceived = no big tip.
• High-Tip Guests: Seek experience, not just food. High expectations for service, detail, knowledge. Expect VIP treatment.
• Fix: Move Up! Aim for fine dining. Higher effort = higher tips & appreciation.
• Skill Up: Learn wine, menu, etiquette. Build guest relationships.
• Invest in YOU: Better service skills = better restaurants & more money.